.complaint-container .standard-form-title{text-transform:uppercase;font-size:16px;margin-bottom:0;text-align:center;color:var(--complaint-cntr-std-form-title-color);background:var(--complaint-cntr-std-form-title-bg);margin-bottom:32px}.complaint-container .standard-form-container{padding:0 0 16px;background:var(--complaint-cntr-std-form-cntr-bg)}.container-fluid .standard-form-container{margin:0}.complaint-container .standard-form-content{margin:0;padding:0;background:var(--complaint-cntr-std-form-content-bg);color:var(--complaint-cntr-std-form-content-color)}.complaint-container .standard-form-link-header{display:grid;grid-template-columns:repeat(2,1fr);margin-bottom:16px;gap:12px;align-items:stretch}.complaint-container .standard-form-link-header a[data-active="true"]{background:var(--complaint-cntr-std-form-link-header-a-true-bg)}.complaint-container .standard-form-link-header a{height:100%;align-self:center;padding:10px 20px;display:flex;align-items:center;justify-content:center;text-transform:uppercase;border-radius:4px;background:var(--complaint-cntr-std-form-link-header-a-bg);color:var(--complaint-cntr-std-form-link-header-a-bg-color);font-size:12px}.complaint-container .standard-form-note{padding:16px;margin-bottom:16px;background:var(--complaint-cntr-std-form-note-bg)}.complaint-container .standard-form-note strong{font-size:16px;color:var(--complaint-cntr-std-form-note-strong-color)}.complaint-container .standard-form-note p{margin:0;font-size:14px;color:var(--complaint-cntr-std-form-note-p-color)}.complaint-container .standard-secondary-button{width:180px;max-width:100%}.container-fluid .complaint-section-header{position:relative;z-index:0;font-size:16px;margin-bottom:16px;display:grid;justify-items:center;text-align:center;padding:12px}.container-fluid .complaint-section-header::before{content:"";position:absolute;inset:0;width:100vw;left:50%;margin-left:-50vw;background:var(--complaint-section-header-before-bg);z-index:-1}.container-fluid .steps-container{display:grid;grid-template-columns:repeat(4,1fr);justify-items:center;align-items:start;padding:24px 0}.container-fluid .steps-container .procedure-steps{display:flex;flex-direction:column;justify-content:flex-start;align-items:center;gap:9px;height:100%}.container-fluid .steps-container .procedure-steps div{width:43px;height:43px;display:flex;justify-content:center;align-items:center;border-radius:100px;background:var(--cntr-steps-cntr-procedure-steps-div-bg)}.container-fluid .steps-container .procedure-steps span{font-size:12px;text-align:center}.form-group{margin-bottom:16px}form .form-group .form-control{border-radius:4px;border:1px solid var(--std-form-container-form-control-border)}form .form-group textarea{min-height:160px}form .form-group label.error{margin-top:6px}.last-withdrawal-amount{position:relative;display:flex;flex-wrap:wrap;align-items:center;line-height:normal}.last-withdrawal-amount input.form-control{font-size:inherit;text-align:right;padding-right:18px}.last-withdrawal-amount .currency-label{position:absolute;left:12px;top:10px}input[type="file"]{display:none;visibility:hidden}.hidden-file-input{display:none;visibility:hidden}.upload-screenshot-container{display:flex;gap:10px;padding-top:11px}.complaint-container .upload-box{width:80px;height:80px;display:flex;align-items:center;justify-content:center;cursor:pointer;border-radius:5px;background-color:transparent;border:1px dashed var(--complaint-cntr-upload-box-border-color)}.complaint-container .upload-box .plus{font-size:48px;color:var(--complaint-cntr-upload-box-plus-color)}.preview-container{display:flex;gap:10px;flex-wrap:wrap}.preview-container .preview-item{position:relative}.preview-container .preview-item img{width:80px;height:80px;object-fit:cover;border-radius:6px;border:1px solid var(--complaint-form-border-color)}.preview-container .preview-item .delete-btn{position:absolute;top:-6px;right:-6px;border-radius:50%;width:22px;height:22px;font-size:28px;cursor:pointer;border:0;display:flex;align-items:center;justify-content:center;background:var(--preview-cntr-preview-item-delete-btn-bg);color:var(--preview-cntr-preview-item-delete-btn-color);border:1px solid var(--preview-cntr-preview-item-delete-btn-border-color)}.complaint-container form input[type="submit"].btn.btn-primary{width:100%;border-radius:50px;text-transform:uppercase}.modal-content.confirmation-popup{border:0}.confirmation-popup .modal-footer button{text-transform:capitalize}.guaranteed-site-section{margin:16px 0 16px 0;display:grid;justify-items:center}.guaranteed-site-section p{color:var(--guaranteed-site-section-p-color)}.appeal-modal .modal-body,.rating-review-modal .modal-body{border-bottom-left-radius:12px;border-bottom-right-radius:12px}.appeal-modal .modal-body .appeal-header{display:grid;gap:12px;margin-bottom:12px}.appeal-form textarea.form-control,.rating-review-modal textarea.form-control{border-radius:8px;max-width:100%}.appeal-form-title{font-size:14px;color:var(--appeal-form-title-color)}.appeal-form-desc{font-size:12px;color:var(--appeal-form-desc-color)}.upload-section{width:100%;padding:12px}.upload-section .drop-zone{display:none}.upload-section.hidden{display:none}.upload-section .upload-video-button{display:flex;justify-content:center;align-items:center;gap:8px;border-radius:50px;padding:12px;background:var(--upload-section-upload-video-btn-bg);color:var(--upload-section-upload-video-btn-color)}.upload-section img{width:16px;height:16px;filter:invert(1)}.upload-section input[type="file"]{display:none}.uploaded-video-file-display{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:16px 12px;border-radius:8px;background:var(--upload-video-file-display-bg);border:1px solid var(--upload-video-file-display-border-color)}.uploaded-video-file-display.hidden{display:none}.uploaded-video-file-display .icon-container{padding:12px;background:var(--upload-video-icon-container-bg)}.uploaded-video-file-display .icon-container img{width:20px;height:20px;filter:invert(0)}.uploaded-video-file-display .file-info{flex-grow:1;display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--upload-video-file-info-color)}.uploaded-video-file-display .file-info .file-size{color:var(--upload-video-file-size-color)}.uploaded-video-file-display .remove-file-button img{filter:invert(0)}.appeal-form-button-group{display:flex;justify-content:space-around;align-items:center;gap:12px;margin:0}.appeal-form-button-group button{border-radius:4px;text-transform:uppercase;padding:9px 17px 9px 17px;flex-grow:1;margin:0;width:100%;height:100%}.appeal-form-button-group .btn-secondary{background:none;color:var(--appeal-form-btn-group-btn-secondary-color)}.appeal-form-button-group .btn-secondary:hover{color:var(--main-theme-color)}.guaranteed-site-section{margin-bottom:16px}.rating-review-form textarea.form-control{border-radius:8px;max-width:100%}.rating-label{display:flex;flex-direction:column;align-items:center;gap:4px;font-size:16px}.stars-container{display:flex;justify-content:center;align-items:center;gap:24px;padding:16px 0}.stars-container .star{width:40px;height:40px;background:var(--star-on-icon) center no-repeat}.stars-container .star.empty{background-image:var(--star-off-icon)}.modal-content.confirmation-popup.complaint-tracker-popup{border:0}.complaint-status-box .standard-button-group{margin:12px 16px 0 16px;padding-bottom:16px}.complaint-status-box .standard-button-group button{width:100%;border:0;text-transform:uppercase;border-radius:50px;background:var(--main-theme-color)}.complaint-status-box .standard-button-group button[disabled]{background:var(--std-btn-group-btn-disabled-bg);color:var(--std-btn-group-btn-disabled-color)}.complaint-status-box{border-bottom-left-radius:10px;border-bottom-right-radius:10px;margin-top:30px;position:relative;background:var(--complaint-status-box-bg);color:var(--complaint-status-box-color)}.complaint-status-box .status-header{display:flex;flex-direction:column;align-items:flex-start;padding:12px 16px;gap:32px;font-size:14px;border-top-right-radius:10px;border-top-left-radius:10px;background:var(--complaint-status-box-status-header-bg);color:var(--complaint-status-box-status-header-color)}.complaint-container .case-number{display:flex;position:absolute;right:1rem;gap:8px;color:var(--complaint-cntr-case-number-color)}.complaint-container .case-number .label{font-size:100%;color:var(--complaint-cntr-case-number-label-color)}.copy-case-number-button img{width:14px;height:14px;filter:invert(0)}.title-green{color:#89ed95;font-size:14px}.status-timeline{padding-left:0;padding-top:24px;font-size:14px}.status-border{width:3px;height:100%;margin-left:10px}.timeline-item{position:relative;padding-left:24px;padding-bottom:24px;margin-left:20px;border-left:2px solid var(--complaint-cntr-timeline-item-border-color)}.timeline-item:last-child{border-left-color:var(--complaint-cntr-timeline-last-child)}.timeline-item .icon{position:absolute;left:-38px;top:0}.timeline-item .icon img{width:22px}.timeline-item .icon.circle{height:14px;width:14px;border:2px solid var(--timeline-item-icon-circle);border-radius:50%;background:var(--complaint-cntr-timeline-item-icon-circle-bg)}.timeline-item .details{display:flex;flex-direction:column;gap:8px}.timeline-item .details .title{font-size:14px;font-weight:600}.timeline-item .details .time{font-size:12px;color:var(--timeline-item-details-time-color)}.timeline-item .details .reason-container{padding:8px;margin-right:16px;background-color:var(--timeline-item-details-reason-container-bg);color:var(--timeline-item-details-reason-container-color)}.timeline-item .details .button-container{display:flex;justify-content:space-between;gap:8px}.icon-circle{box-sizing:border-box;position:absolute;width:16px;height:16px;left:0;top:0;background:var(--complaint-cntr-icon-circle-bg);border:1px solid var(--complaint-cntr-icon-circle-border-color);border-radius:100px}.icon-circle img{width:10px;height:10px}.view-link{display:inline-block;margin-top:5px;color:var(--complaint-cntr-view-link-color);cursor:pointer;font-size:12px}.btn-appeal{padding:5px 15px;background:transparent;border-radius:6px;cursor:pointer;font-size:12px;margin-right:20px;color:var(--complaint-cntr-btn-appeal-color);border:1px solid var(--complaint-cntr-btn-appeal-border-color)}.auto-close-note{font-size:12px;padding:16px;color:var(--complaint-cntr-auto-close-note-color);border-top:1px solid var(--complaint-cntr-auto-close-note-border-top-color)}.status-timeline{position:relative;padding-left:0}.timeline-item .icon-circle{width:22px;height:22px;border-radius:50%;background:var(--timeline-item-icon-circle-bg);display:flex;align-items:center;justify-content:center;position:absolute;left:-12px;top:0}.timeline-item.current-progress .icon-circle{border-color:var(--timeline-item-current-progress-icon-circle-border-color);background-color:var(--timeline-item-current-progress-icon-circle-bg)}.timeline-item.rejected .icon-circle{border-color:var(--timeline-item-rejected-icon-circle-border-color);background-color:var(--timeline-item-rejected-icon-circle-bg)}.timeline-item.rejected .details .title{color:var(--timeline-item-rejected-details-title-color)}.attachments-preview-modal .modal-header{position:relative}.attachments-preview-modal .modal-header .close{position:absolute;top:16px;right:16px;font-size:24px}.attachments-preview-popup .preview-pagination{display:flex;justify-content:center;align-items:center;gap:4px;width:max-content;padding:5px 12px;margin:0 auto;border-radius:50px;background:var(--attachments-preview-pagination-bg);color:var(--attachments-preview-pagination-color)}.complaint-attachments-container{height:0;position:relative}.complaint-attachments-container.slick-initialized{height:max-content;max-height:80vh}.complaint-attachments-container img{visibility:hidden;max-width:100%;max-height:75vh;object-fit:contain;display:block;margin:0 auto}.complaint-attachments-container.slick-initialized img{visibility:visible}.complaint-attachments-container video{width:100%;height:auto;max-height:75vh}.complaint-attachments-container .slick-list{overflow:hidden}.complaint-attachments-container .slick-track{display:flex;align-items:stretch}.complaint-attachments-container .slick-arrow.slick-prev,.complaint-attachments-container .slick-arrow.slick-next{visibility:hidden;width:0;height:0}